What people say about us
Very professional and reliable
Andrew and the whole team at Merc real estate are an absolute pleasure to deal with. Very professional and reliable people. Will continue to use them, and refer potential clients to them for future real estate needs.
Fantastic job
I had used Merc Real Estate to manage my investment property and sell it as well. No matter as a management agent or a sales agent, they had done a fantastic job. Really appreciated their effort to help me with my investment property.
Attention to detail
Can’t thank and recommend Andrew at Merc Real Estate enough for his help and attention to detail during the entire buying process
Easy Selling
From start to finish working with Mechlenne, Andrew and the Merc Real Estate team was a dream. They made the process of listing our property and selling it so easy. Even in difficult market conditions Mechlenne and the team exceeded our expectations and achieved a great sale result for our property. We truly could not be happier with the outcome and with their integrity and professionalism. We will definitely work with them again and would highly recommend them. https://g.co/kgs/pw7dWcN
Great deal
Mechlenne was great deal with. Very professional and got us more money than any other agent was able to. We would love to use her again.
Very Professional
Thank you to Mechlenne and her professional team at Merc Real Estate for the sale of our home. All the contact made to myself and my wife in keeping us update date on a daily basis and knew exactly what was going on with the sale of our home with all inspections and buyer questions were translated back so the buyer questions answered immediately. Mechlenne is a very professional real estate agent delivering on what she promised and gave us certainty to meet our deadline for the sale. We would definitely use Mechlenne & Merc Real Estate again in the future and throughl...
Highly recommend
Mechlenne, Michelle and the team at Merc were an absolute pleasure to work with when both buying and selling our apartment. They are always so professional but also very accommodating and helpful. The process was made so simple (especially compared to other agents we have worked with), and they sold our place after only one open home which was a dream! Highly recommend using Merc when buying or selling! https://g.co/kgs/BdBpDVf
Can’t thank and recommend Andrew enough
Can’t thank and recommend Andrew at Merc Real Estate enough for his help and attention to detail during the entire buying process
Highly recommend
Thank you to Mechlenne and her team with the purchase of our new home. Mechlenne, Trudy and her team were super pleasant and very responsive to all our communication. We would highly recommend Mechlenne and Merc Real Estate for anyone looking at buying or selling their home. Thank you again, Mechlenne.
Great customer service
Andrew and Merc Real Estate were great to work with. Andrew was very responsive and kept me informed throughout the whole process when buying our first home. Great customer service, highly recommend! Trudy is awesome too!!
Professional and personal service
I just wanted to thank Andrew for his professional and personal service over the last 2 months. I have really appreciated having such a reassuring voice on the other end of the phone. Thanks for all your help and advice and honesty during this journey. You are the best Andrew and I wish you success & happiness in your life.
Very kind and helpful
I cannot recommend Mechlenne Douaihy enough . She is so good at her job . Made our first home purchase really smooth and easy . Very kind and helpful. Hard to find such an awesome real estate agent
Delivered all our requirements and more
As the CEO of Merc Real Estate, Mechlenne and her close-knit team delivered all our requirements and more. Mechlenne deploys a unique direct approach with professionalism and elegance. The photography and videography were managed collaboratively, with excellent results. Open Home inspections were professionally managed, coordinated and incident free. We sold our home during the third week of open home inspections, which was an incredible achievement. We often wax lyrical about “working as a team,” in this instance I can vouch that this was a team effort which was strong...
Extremely professional
Extremely professional and helpful throughout the property purchase.
Exceptional service
We recently had the pleasure of renting a property through Merc Real Estate and we cannot speak highly enough of the exceptional service they provided. We found the staff were all friendly and accommodating and they understood our urgency and specific needs. Throughout the rental process the communication was outstanding. The property was in great condition. Overall we cannot thank Kaylee, Rachel and Trudy enough for their exceptional service. We highly recommend Merc as a reliable and professional rental agency.
We felt supported and well-informed at every step
I cannot express enough how grateful we are for the outstanding service we received from Merc Real Estate during our recent rental search. From start to finish, they went above and beyond to ensure a smooth and stress-free experience. Anytime we had a question or concern, the team at Merc Real Estate was just a phone call or email away, providing us with timely updates and guidance throughout the process. Their attention to detail and willingness to address our queries ensured that we felt supported and well-informed at every step. Highly recommend
Professional and efficient
The customer service I received from Rachel and Trudy was very professional and efficient. They responded to all my questions and requests when required. Their friendly personality made me comfortable to speak to. I would recommend Merc Real Estate to any landlords who have investment homes.
Seamless and stress free
Merc real estate have been really very helpful in renting of our investment property. A special thanks to Rachel Borg for her effective communication. She kept us posted through out the rental process, which was seamless and stress free. I highly recommend Merc. It was a pleasant experience. Thank you for making the whole process easy.
Wonderful experience
Rachel and team went above and beyond in in giving really good advice, constant communication to make sure I was always updated and helping secure an excellent tenant. I highly recommend Merc and can see look forward to doing more business with them in future.
Exceptional real estate experience
I recently had the pleasure of purchasing my first property with Merc Real Estate and I cannot express my gratitude enough for the outstanding service they had provided! From the very beginning to end, Andrew had answered all queries and addressed any concerns we had. Andrew is incredibly knowledgeable and professional. His responsiveness and clear communication instilled trust, and I always felt like a valued client. Thank you! Merc Real Estate in particular Andrew Douaihy, for providing an exceptional real estate experience especially one I will remember for my f...
Stress free compared to sales with other agents
We just sold our apartment with Merc, couldn't be happier with the professionalism, honest feedback and ability to get the property ready to sell. A pleasant experience and stress free compared to other sales with other agents in the past. Would definitely consider them for future sales and purchases.
Brilliantly marketed my property
Five stars are just not enough to demonstrate my appreciation of the excellence, professionalism, cares and dedication Mechlenne, Michelle and their team afforded me in the sales of my property and the intervening long pre-settlement period. Their efforts are grounded in excellent, thorough and professional research. Though they are based in Castle Hill, yet have excellent knowledge and understanding of the housing market in the Sydney Metropolitan areas. They more than deserve every single Award of Excellence they have received year in and year out! Mechlenne a...
Rare to find an agent that is as honest, empathetic and down to earth
Trudy from Merc Real Estate was fantastic to deal with during rental searches. Rare to find an agent that is as honest, empathetic and down to earth. Didn't end up renting through Merc however she left such a great impression in that short window I would definitely reach back out when we are ready to buy.
100 stars for Rachel Borg from Merc Real Estate!
Her beautiful calm nature just made the experience so stress free and easy, I never thought it be so wonderful to move homes. Looked after us with compassion and respect every step of the way. Thank you for making the process so easy.
Wouldn’t use anyone else in the Hills
Merc have been managing an investment property of mine since purchase and I can’t fault their service. The property management team are thoroughly professional and ethical in their conduct. My property manager, Nikki is always looking out for my interest while also ensuring that the tenant is also treated with respect. Wouldn’t use anyone else in the Hills. Great work Merc.
Top class Property Management Team
If you are looking for a top class Property Management Team then Merc Real Estate is the team to use. Rachel and Trudy are outstanding in their respective positions. Each one of them is very professional, helpful, understanding and very caring. Rachel goes above and beyond her normal duties to achieve a positive and happy outcome, both for the landlord and the prospective tenant - what more could you ask? Nothing is too much trouble for the team and they are prepared to go that extra step. I can't speak more highly of the team and would highly recommend them to anyo...
They truly go above and beyond
I recently worked with Merc Real Estate as my real estate agent for the Lakeside community in Rouse Hill. From start to finish, Merc's team, especially Michelle Douaihy who has been helping me for years, were extremely knowledgeable about the local area, including the environment, facilities, builders, strata, and property owners. They acted as a bridge between all parties involved, ensuring a smooth and seamless transaction. Their team was always available to answer any questions I had and provide valuable insight throughout the buying and selling processes. Their at...
Outstanding staff
Merc Real Estate have not only outstanding staff, but an exceptional work ethic and attention to detail. All the open homes that I have been to, Merc Real estate always out do themselves when it comes to professionalism and putting the buyer first.
Most reliable and professional agent
We have been renting with Merc for 2 years and I really can till they are the most reliable and professional agent I have met in NSW. From the first day and you will note the professional attitude of the Merc real, estate team, They communicate well and regularly with their clients, promptly responsive to any maintenance issue, also, they have been always fair and reasonable throughout the rent processes I’m very confident to recommend this team to any tenants who are looking for a professional management team. Special thanks to Nikki Westwood for her friendly behaviour...
Extremely helpful, professional and genuine
It's been a wonderful experience working with Merc Real Estate and especially with Andrew Douaihy. Andrew has been extremely helpful, professional and genuine. He gave me all the true and correct information about the property that I purchased. Thank you Andrew!
Property sold above expectation
Merc Real Estate was engaged to sell our investment property in Hornsby and delivered an excellent sale price. The best decision we made was to take all their advice in relation to presenting and advertising the property. This included some minor repairs and to have the house professionally styled. Merc had three offers within a couple days of listing. The property sold above expectation and at a pre-COVID level. Mechlenne and the team kept us informed throughout the entire process and we never felt pressured into making a decision. All in all a great experience with a ...
Mechlenne and her team stood out
We've dealt with a number of agents and agencies in the past. Mechlenne and her team stood out due to their professional and friendly approach from the beginning. Given the current downward turn in the market, we knew we were trying to sell at a challenging time and Mechlenne had to work hard to get a good result for us. We would definitely work with Mechlenne again in the future and have no hesitation in recommending her services. The way our property was promoted (including advertorial and editorial pieces) was of an exceptionally high standard and the whole team at Me...
