14 Governor Phillip Place, WEST PENNANT HILLS, NSW, Australia
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For those seeking a distinctive and personalised approach to property dealings, MERC delivers exceptional results in excellence and professionalism.
‘The fact that Mechlenne had a proven history in marketing high end properties and had achieved multiple record prices for the district also provided me the much needed confidence to proceed’.
– Scott Evans Director / Owner Game Farm Pty Ltd
‘The most able, honest, articulate and successful agent I have encountered in my dealings is Mechlenne Douaihy’.
– Graeme Webb Chairman EDG Capital Limited
‘Mechlenne stood out because she believed we could achieve the sale price we were expecting when other agents thought it was unrealistic’.
– the Criniti family
‘You orchestrated the marketing campaign to perfection and achieved the result that we were after’.
– Joe and Rima Sammour
‘Mechlenne and her team at MERC Real Estate are exceptional. Mechlenne combines professionalism, honesty, experience and capability to achieve a great outcome for all parties. Mechlenne is both very personable AND highly knowledgeable and experienced. As a result, she was able to give me what I was looking for in a Real Estate Agent – trust– from start to finish.
The property was realistically positioned in the market for sale. The suggested price range was clearly explained, discussed, and agreed. The result was NO surprise reduction in sale price. The weekly Vendor Reports are the most informative that I’ve ever received from a Real Estate Agent. My situation was a little ‘unique’, yet Mechlenne accepted the challenge and managed it superbly.
Thanks Mechlenne and the team at MERC Real Estate.’
‘I write to express my appreciation for the outstanding service that Suzanne Carroll provided during our purchase of a property recently.
Suzanne displays a detailed knowledge and passion for the real estate industry. Our experience at one of Suzanne’s open houses was overwhelmingly positive. Suzanne was helpful to all potential buyers and provided an equal level of above average service to all who attended. She was mindful of and accommodated private conversations in a professional manner.
Suzanne made the open house and subsequent conversations a refreshing experience (as compared to other agents pushing for the sale). Suzanne’s follow up during and after the sale was outstanding and very much appreciated. She went out of her way to arrange additional inspections and answered all enquiries (phone and email) promptly, outside of business hours without hesitation.
We would strongly recommend Suzanne to anyone wanting to purchase a home.’
– Daniel (Purchaser)
‘Melanie Mun is a fantastic real estate agent and an excellent communicator. We recently sold our house at the price we wanted. She always kept us updated with both verbal and written reports. Nothing was ever a problem and she was always contactable. We were delighted with the whole seamless process. If you choose to sell your house in the hills area you will do yourself a great disservice if you choose anyone else.’
– Tim and Joanna Berry
‘As I’m sure you can appreciate, selling your home is an incredibly stressful process particularly when we had already purchased a new house. What made a really big difference was the level of care that John showed through the process.
At our very first meeting he spoke to us about his value proposition and the service he would provide. It sounded good but I’m not sure we really believed that he would really differentiate on service, to our surprise John did. The level of transparency through the process, the preparation John did for each meeting and accommodating late evening meetings to fit in with our schedule were excellent.
When we got to our first open home we were also really pleased to see the number of people from Merc that attended. It gave us a really good sense that there was a whole team working to help us sell our home.
Unfortunately our auction campaign wasn’t successful but the speed with which John moved to the next stage to secure a buyer and negotiate a good outcome for us made a big difference.
We are grateful that John Grayson was recommended to us and we wouldn’t hesitate in doing the same.
Jason and Karen’
‘We had for some time been considering selling our West Pennant Hills property and downsizing and after carrying out some upgrade and maintenance discussed selling with a couple of agents but had not yet decided to proceed. We were approached by Mechlenne and Melanie from Merc who suggested it was the right time to sell and if we engaged them they were confident of achieving a good result for us.
We were impressed by the recent successful track record of the Merc team in achieving those good results but equally impressed by the professionalism, determination and belief from Mechlenne and Melanie in what they could achieve for us. We felt we could trust them to achieve what they said so engaged Merc to sell our property.
What a great decision that turned out to be. With a well structured marketing strategy, a proactive and agile approach to every detail, significant interest was attracted almost instantly. Advice on property presentation and complete and open communication at all times added to the experience for us. With such interest developed it was agreed that the auction date be brought forward two weeks to maintain the interest and look to maximise the outcome.
The outcome – a result of 20% higher than reserve with only 19 days on the market.
At all times we felt very comfortable that Mechlenne and Melanie understood all our needs and they remained quietly confident that they could deliver. It was fantastic to work with such highly talented, competent and dedicated people.
For anyone looking to sell their property contact Mechlenne and the team at Merc, from our experience you will enjoy the journey and not be disappointed with the result.’
– Tim & Terrie O’Hearn
After having our house on the market for 10 months with 3 different agents, it was such a breath of fresh air to meet an agent who listened to our needs and delivered what was agreed upon.
This success was due to your hard work, professionalism, dedication and ability to close the deal. A huge thanks to you and your team for everything.’
– Jaquline & John Hanna
‘After 22 years in our lovely home, we decided to sell as we wanted to downsize. We talked to all the leading agents in Beecroft and after careful consideration, we decided on Imran Haq, with his easy smile, impressive track record and extensive experience. Even though he was in transition from his agency to Merc Real estate, we were happy to retain his services and we are so glad that we did.
From day one he put us at ease and worked with us at our own pace. He helped us along every step from getting the house ready for sale by bringing in his own stylist, putting an effective marketing strategy in place and giving us realistic expectations of the sale price. He was present at all the open homes along with other Merc team members and kept in close contact with all the potential buyers. Throughout the campaign, Imran kept us very well informed with regular feedback on how the campaign was progressing.
On auction day, we were impressed with the fact that the entire Merc team was there along with the Principal Mechlenne Douaihy who assisted Imran in working with all the registered bidders to achieve an exceptional price for us.
We were extremely pleased with the whole sale process and would recommend Imran without any hesitation, who is now even helping us find our new home!’
‘We would like to sincerely thank Mechlenne Douaihy of Merc Real Estate for selling our house so promptly and professionally which greatly reduced the stress for us. Through her tireless efforts, extensive market knowledge and excellent negotiating skills we were able to achieve the best price for our house. Also her valuable advice and constant buyer feedback were greatly appreciated.
All the members of the team were friendly, courteous and very reliable.
We would unreservedly recommend Mechlenne and Merc Real Estate to all our friends and neighbours who were considering selling their property in the Hills.’
We chose Merc Real Estate to sell our apartment because we believed that Mechlenne had a reputation for selling high-end and unique properties and because she also had an excellent knowledge of our apartment block and all the amenities of the surrounding area.
We really appreciated the fact that our beautiful property was sold within two months of coming to market and that time included Christmas and New Year.
Mechlenne and her team were always available from the advertising stage which was on target, right until the sale was settled. We especially appreciated the weekly activity reports that we received.
Thank you to Mechlenne and Merc Real Estate for selling our unique property. We miss our lovely apartment and the wonderful neighbours but now we are on to the next stage of our lives. We wish the new owners as much happiness there as we had.
– Leah & Leonard